{"id":1214,"date":"2018-09-17T14:07:18","date_gmt":"2018-09-17T14:07:18","guid":{"rendered":"https:\/\/www.hotelhorizon-sutton.com\/faq\/"},"modified":"2025-10-21T08:38:06","modified_gmt":"2025-10-21T08:38:06","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.hotelhorizon-sutton.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"

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DO YOU HAVE QUESTIONS ? WE ARE HERE TO ANSWER THEM !<\/span><\/h1>\n

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To save you time and provide responses 24\/7, here’s our list of frequently asked questions, along with the answers.<\/p>\n

Don’t see the answer to your question? Feel free to contact us<\/a>. We’ll happily answer you as best we can.<\/p>\n

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Have you already completed your stay, but you want to submit a complaint to us?<\/strong><\/span><\/p>\n

To facilitate our handling of it, please use the special contact form by clicking here<\/a><\/span>.<\/span><\/p>\n

[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/6″][\/vc_column_inner][\/vc_row_inner][vc_empty_space][vc_masonry_media_grid element_width=”3″ gap=”10″ item=”31″ grid_id=”vc_gid:1759391921402-e3546902-3c22-1″ include=”581,577,583,585″][vc_empty_space][vc_tta_accordion shape=”square” active_section=”” collapsible_all=”true”][vc_tta_section i_icon_fontawesome=”fa fa-bed” add_icon=”true” title=”The Hotel” tab_id=”1541579489300-22f3c7f2-4336″][vc_column_text]<\/p>\n

\u2192 Hotel description<\/h5>\n

H\u00f4tel Horizon is a 24-room mountain hotel, open year-round, located 2 km from the Mont Sutton Ski Resort<\/p>\n

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\u2192\u00a0What types of rooms does this hotel offer?<\/h5>\n

The hotel has 17 rooms for families – 4 people per room. Each one has a large queen bed with a duvet, two single bunk beds, a bathroom with a shower, an LCD TV, a clock radio and a hair dryer.
\nSix king rooms for 2 people, bathroom with bathtub, LCD TV, clock radio and a hair dryer.
\nThe hotel also has wood chalets that can sleep 6. First floor layout: kitchen area; living room with sofa, armchair and woodburning stove; main bedroom with a queen bed; and bathroom with sink, shower and toilet. Upper floor: a loft with a sofa bed for 2 and a room with a pair of twin beds. Outside, you’ll find a covered deck with a picnic table – both made of wood – two chairs and a barbecue.<\/p>\n

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\u2192 At what time can I get to the hotel?<\/h5>\n

Rooms are ready from 4 p.m. onwards, but you can arrive earlier and enjoy the facilities.<\/p>\n

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\u2192 What time is check-out?<\/h5>\n

We would ask you to vacate your room by 11 a.m.<\/p>\n

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\u2192 Are dogs allowed in the hotel?<\/h5>\n

No animals are allowed at the hotel. They are however allowed in the chalets<\/p>\n

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\u2192 Can I have a late checkout – i.e., after 11 a.m.?<\/h5>\n

If the room is not booked for that day, you can check out at 12 noon\/1 p.m.<\/p>\n

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\u2192 What is the cancellation policy?<\/h5>\n

Please refer to our terms of sales<\/a>.<\/p>\n

 <\/p>\n

\u2192 Does the hotel have Internet connectivity?<\/h5>\n

Yes. Internet access is available throughout the hotel by logging onto the \u2018\u2019Horizon visiteur\u2019\u2019 network using the code “bienvenue”. Please note that you won’t be able to access the wi-fi network from the chalets[\/vc_column_text][\/vc_tta_section][vc_tta_section i_icon_fontawesome=”fa fa-cutlery” add_icon=”true” title=”Restaurant facilities” tab_id=”1541579489413-410815c6-8209″][vc_column_text]<\/p>\n

\u2192 Is breakfast included in the hotel room rate?<\/h5>\n

Yes, the hotel room rate includes breakfast.<\/p>\n

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\u2192\u00a0What type of breakfast do you serve?<\/h5>\n

The breakfast served is a continental buffet composed of hot drinks, juice, breads, viennoiseries, yogourts,…<\/p>\n

\u2192 Can we have breakfast at the hotel if we sleep in a chalet?<\/h5>\n

Yes it s $12 per person.<\/p>\n

\u2192 What time is breakfast served?<\/h5>\n

Breakfast is served from 7.30am to 10pm.<\/p>\n

 <\/p>\n

\u2192 Is there an eatery onsite?<\/h5>\n

Yes, the hotel has a bistro<\/a> that is open during the winter and the summer season from thursday to saturday. (Closed in november 2022)<\/p>\n

 <\/p>\n

\u2192 What type of food is served in the bistro?<\/h5>\n

A variety of dishes for families or friends to share.<\/p>\n

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\u2192 What are the restaurant’s hours of service?<\/h5>\n

The restaurant is open from 5 p.m. to 9 p.m from thursday to saturday.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Services” tab_id=”1545234415320-f6776cd6-f103″][vc_column_text]<\/p>\n

\u2192 What amenities does the hotel offer?<\/h5>\n

The hotel has an indoor pool and a hot tub, a fitness room, a ski room and a family lounge with sofa, games and books.<\/p>\n

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\u2192 When is the pool open?<\/h5>\n

Pool hours are from 9 a.m. to 9 p.m. – you’ll need your room key to access it.<\/p>\n

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\u2192 Is the pool heated?<\/h5>\n

Yes, the pool is heated to 28\u00b0C (82\u00b0F).<\/p>\n

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\u2192 Is a swimming cap required?<\/h5>\n

No, swimming caps are not required.<\/p>\n

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\u2192 Is access to the hotel facilities (indoor pool, fitness room) restricted to clients?<\/h5>\n

Yes, only guests are allowed access to hotel services.[\/vc_column_text][\/vc_tta_section][vc_tta_section i_type=”typicons” i_icon_typicons=”typcn typcn-weather-snow” add_icon=”true” title=”Things to do in the surrounding region” tab_id=”1541579573279-a0079fd4-5e56″][vc_column_text]<\/p>\n

\u2192 Where can I rent equipment for skiing, snowshoeing, etc.?<\/h5>\n

Cin\u00e9tik, in the village of Sutton, has ski equipment available for rent. You can also visit the Plein Air Sutton and Mount Sutton ski shops<\/p>\n

 <\/p>\n

\u2192 Are there any winter activities in the region?<\/h5>\n

The hotel is a starting point for cross-country skiing, fat bike and snowshoeing trails, and orienteering is also available here, at no charge. Balnea Spa is located some 25 minutes from the hotel. If you’re looking for other ski trails, you’ll find them at Bromont and Jay Peak.<\/p>\n

 <\/p>\n

\u2192 Does the hotel offer special rates for skiing?<\/h5>\n

As all tickets must now be purchased on the Mount Sutton website, we no longer have tickets on sale at the reception desk. (They now control the maximum capacity via their site).[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion]<\/div>[\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

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